eClinicalWorks

eClinicalWorks supports rural hospitals, community health centers, FQHCs, and RHCs with the eClinicalWorks AI-Powered Rural Health Platform. The platform is a cost-effective, end-to-end solution that helps rural organizations expand access, strengthen care delivery, and improve outcomes with a deployment process designed for rapid impact.

With more than 25 years of healthcare IT experience, eClinicalWorks helps rural practices expand services, streamline workflows, and unify data, enabling providers to focus on patient care rather than paperwork.

What eClinicalWorks does for rural hospitals and clinics

eClinicalWorks offers a comprehensive, cloud-based, AI-enabled platform for rural health organizations, including:

• AI-powered EHR that reduces time spent on documentation and supports data-driven decisions
• Tools for state agencies, community health centers, FQHCs, RHCs, and rural hospitals in a single, unified system
• Integrated behavioral health workflows that support whole-person care
• Telehealth and remote patient monitoring to reach patients in remote areas
• Patient access tools, including online scheduling, screening forms, self-service check-in, and a patient portal
• AI contact center and patient engagement tools to simplify communication
• Sunoh.ai, an AI medical scribe that captures clinical conversations and helps improve documentation quality

These tools work together to support the Rural Health Transformation Program and help rural organizations prepare for value-based care while supporting day-to-day operations.

Rural challenges we address

The eClinicalWorks AI-Powered Rural Health Platform is built around the realities of rural care, including:

• Staffing shortages and high administrative burden
• Limited access to specialty care and support services
• The need to expand services without adding complexity
• Gaps in care that can lead to avoidable ED visits and readmissions
• Pressure to improve quality and performance with limited resources

By unifying data and automating routine tasks, eClinicalWorks helps rural teams:

• Use telehealth and remote tools to extend care into remote communities
• Identify gaps in care at the point of care with actionable data
• Improve documentation and billing accuracy
• Reduce operational costs through more efficient workflows

How the platform is structured for rural care

The eClinicalWorks AI-Powered Rural Health Platform is:

• Reliable: Cloud-based, designed to support rural bandwidth and connectivity realities
• Scalable: Configured to support small practices, RHCs, FQHCs, and rural hospitals on the same platform
• Affordable: Built as a cost-effective solution that supports growth, grants, and state-level initiatives

Key capabilities include:

• An AI bundle that supports clinical workflows and documentation
• Chronic care and value-based care tools, including CCM and TCM
• An AI health information search to quickly surface key data
• Seamless patient access tools that make it easier to connect patients with care
• Comprehensive behavioral health workflows that integrate with primary care

Rural results and impact

Clark Health, a Florida-based Rural Health Clinic

• Reported a 200 percent increase in services after implementing eClinicalWorks
• Expanded services and streamlined operations with telehealth, online scheduling, and online billing
• The CEO credits eClinicalWorks with helping the practice adapt in a fast-changing healthcare environment while continuing to serve underserved communities

Brownfield Regional Medical Center, a Texas-based rural Health Clinic

• Implemented Sunoh.ai, the AI medical scribe integrated with eClinicalWorks
• Providers completed medical charting 40 percent faster
• Improved documentation accuracy, reduced claim rejections, and strengthened revenue cycle performance

Adult Medicine of Lake County, a remote area north of Orlando, Florida

• Implemented value-based care tools, including Chronic Care Management and Transitional Care Management
• Gained clearer visibility into each patient’s case, risk, and care plan
• Reduced hospital readmissions by 16 percent in one year, helping patients stay healthier longer

Rural voices

“Sunoh.ai’s benefits extend beyond its speedy turnaround. A significant outcome noted by our medical staff is how detailed our charts are now. It helps capture the whole dialogue and provides a full narrative of patient histories and complaints. The early adoption of the AI medical scribe will provide long term benefits for medical practices. If clinics are not offering AI documentation, it will become increasingly challenging to retain and recruit physicians who have experienced the benefits of AI.” – Michael Tackitt, Director of Hospital and Clinic Operations, Brownfield Regional Medical Center

“Our practice has undergone an incredibly positive transition since making our original investment in eClinicalWorks about a decade ago, from service expansions to running more efficient operations. While our competitors have changed EHRs over the years, we have been able to grow alongside eClinicalWorks in a changing healthcare landscape. That partnership allows us to provide quality care to underserved populations and communities of Florida.” – Amber Folk, CEO, Clark Health

Commitment to rural hospitals and clinics

• eClinicalWorks supports more than 850 community health centers nationwide, many of which serve rural communities
• The company brings deep experience in telehealth, population health, patient engagement, and revenue cycle management for safety net and rural providers
• AI-enabled solutions are designed to reduce administrative burden, support team-based care, and improve outcomes for rural patients

Connect with eClinicalWorks

Rural health contact

Kelli Smith
Sr. Director, Health Center Sales
Phone: (508) 439 7962
Email: kelli.smith@eclinicalworks.com